FAQs

Orders Related

Can I amend my order after it has been confirmed and paid for?

Yes, you may change your order within 24 hours. However, any item that you change for must be of equivalent value or more than your previous order. 

Can I cancel my order?

Unfortunately, we are unable accept any cancellation of orders.

I am having issues using the coupon/voucher code.

Please check if the promotion is expired. If you still have any further issues, please email us at admin@muscbox.com.

What do I do if I receive a faulty item or have a problem with an item ordered? 

Please contact us at admin@muscbox.com and let us know your issue. We will get back to you within 2 working days.

Payment

What kind of payments can I use?

We accept Visa, Mastercard, American Express and Apple Pay.

Shipping & Delivery

Is shipping included?

We offer free shipping with a minimum order of $20! Otherwise, there is a flat $2 shipping fee. 

However, for giveaways, you will be able to see a shipping option of 'Giveaway' which will offset any shipping fee because it is on us! ;)

I entered the wrong address, what should I do?

Please contact us at admin@muscbox.com immediately. We will notify you once we make the amendments. 

Returns

What is the return and exchange policy?

Any opened, damaged or used products will strictly not be allowed for any returns or exchanges. 

Otherwise, please contact us at admin@muscbox.com and we will assess on a case by case basis.

What do I do if I had an allergic reactions?

MUSCBOX will not be responsible for any allergic reactions caused by the products we carry. Customers must be aware of their own allergies and do prior research before purchasing from us. 

Others

Are your products authentic?

Yes, we carry only authentic products. If you have any further queries about the authenticity of our products, do contact us at admin@muscbox.com.

Can I request or suggest a product or brand?

We are more than happy to accept requests or suggestions on products and brands. Just drop us an email at admin@muscbox.com!